Senior Site Reliability Engineer
Oracle Cloud Infrastructure • Networking Services
Site Reliability Engineer (2019 – 2021) • Promoted to Senior SRE in Networking Services (2021 – Present)
• End-to-End Service Deployment Automation: Co-developed comprehensive Terraform automation for production deployments on a 3-engineer team, scaling the service to over 100 regions worldwide. Replaced disparate scripts, Ansible, and manual procedures requiring ~40 engineer-hours per build with an unattended deployment completing in ~2 hours. Served as team subject-matter expert (SME) for diagnosing and resolving region build failures.
• Cross-Region Connection Canary: Designed and implemented an external connection canary testing customer network paths across regions and distinct cloud environments. Uncovered connectivity issues missed by existing monitoring, slashing response times from hours to minutes with automated dynamic onboarding as new regions launch.
• Host Ingestion & 1-Click Recycling: Drove host ingestion improvements reducing failure rates from 50% down to 10%. Built 1-click operator recycling workflows with automated error handling and retries into a full service, halving ingestion time and enabling fleet-wide migration of 1,000+ hosts to fresh machine images.
• Resilient SSH Tooling & Regional Access: Automated regional SSH access and configuration, saving hours of manual setup per region. Standardized access across partner teams with dynamic host resolution and cached fallback inventory to ensure operational access during dependency outages.
• Fleet Audits & Filesystem Reliability: Led a fleet reliability initiative to eliminate bare-metal disk-full incidents. Created an auditing tool scanning 1,000+ hosts and partitions across regions in under 5 minutes. Architected and validated online root-filesystem expansion with automated safety checks.
• Bare Metal to VM Migration: Partnered across engineering teams to migrate core services from bare metal to virtual machines. Evaluated images, qualified VM instance types, and modernized application deployment pipelines.
• Hardware Migration & Ephemeral Regression Testing: Owned hardware migration across differing network architectures. Integrated three internal platforms and engineered an ephemeral test environment to catch regressions prior to production region builds.
Customer Support Engineer
ExtraHop
• Appliance & Platform Diagnostics: Remotely diagnosed and resolved ExtraHop appliance issues across Linux, physical hardware, virtual appliances, and web interfaces across customer deployments on VMware, AWS, and Azure.
• Full-Stack Network Troubleshooting: Analyzed packet-level network feeds across the OSI model (TCP, UDP, DNS, HTTP, SSL), guiding enterprise customers through complex performance investigations.
• Diagnostic Automation & Tooling: Built automated diagnostic tools with Python, Go, Bash, PostgreSQL, and REST APIs to accelerate root cause analysis.
• Internal Workflow Services: Developed full-stack proof-of-concept web services with React, Python, and Docker to streamline internal support and operational workflows.